Mixed Bag Therapy — Cancellation & No-Show Policy

At Mixed Bag Therapy, we understand that life is unpredictable, and emergencies happen.

However, as a small practice, your appointment time is reserved just for you.

Late cancellations or missed appointments limit access for others needing support.

Cancellation Policy:

  • If you need to cancel or reschedule your appointment, please provide at least 24 hours notice.

  • Cancellations made with less than 24 hours notice will incur a 50% session fee.

  • Non-attendance (no-shows) without notice will incur the full session fee.

Emergency exceptions:

If you are unable to attend due to sudden illness, accident, or emergency, please contact us as soon as possible. We are happy to discuss flexibility on a case-by-case basis.

How to Cancel or Reschedule:

  • Call or text: 0458 120 929

  • Email rachael@mixedbagtherapy.com.au

  • Reschedule Via Halaxy online appointments system

Important to Know:

  • Cancellation fees are not covered by Medicare, private health insurance, or Victims Services or NDIS plans.

  • Your understanding helps us continue to offer flexible and quality care to all clients.