Privacy Policy
Last updated: September 2026
Mixed Bag Therapy respects your privacy and is committed to protecting the personal and sensitive information you provide when accessing counselling services, communicating with the practice, or using this website.
This Privacy Policy explains how Mixed Bag Therapy collects, uses, stores and discloses personal information and health information.
Mixed Bag Therapy handles personal information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as applicable.
Information We Collect:
Mixed Bag Therapy may collect personal information that is reasonably necessary to provide counselling services and operate the practice. This may include:
your name, date of birth and contact details
address and emergency contact details
appointment and booking information
referral information
billing and payment information
Medicare, NDIS, Victims Services, SIRA, EAP or other funding information where relevant
information provided through website enquiries, emails, telephone calls or forms
information required for administrative, legal or professional purposes.
As part of providing counselling services, Mixed Bag Therapy may also collect sensitive information, including health information. This may include:
physical and mental health history
medications and relevant medical information
presenting concerns and symptoms
counselling and treatment history
session and clinical notes
assessments and screening information
information relating to relationships, family circumstances and significant life experiences
risk and safety information
information provided by referring practitioners or other services, where appropriate and authorised
other information relevant to providing safe and appropriate counselling services.
Only information reasonably necessary for the provision of services, administration of the practice, or compliance with professional and legal obligations is collected.
How Information Is Collected:
Personal and health information is generally collected directly from you. Information may be collected when you:
make an enquiry
complete an intake, consent or other practice form
book or attend an appointment
participate in counselling by telephone, telehealth or face-to-face
communicate by email, telephone or other agreed methods
provide documents or correspondence to Mixed Bag Therapy.
With your consent, or where otherwise permitted or required by law, information may also be obtained from another person or organisation such as a parent or guardian, referring practitioner, support provider, funding body, government agency or another professional involved in your care.
Why Your Information Is Collected:
Mixed Bag Therapy may collect, hold, use and disclose personal information for purposes including:
providing counselling and therapeutic services
assessing your needs and supporting continuity of care
communicating with you about appointments and services
maintaining appropriate clinical records
processing payments and invoices
communicating with funding or referral bodies where authorised
managing referrals and professional correspondence
meeting professional, ethical, insurance and record-keeping obligations
responding to complaints or concerns
managing safety and risk
complying with applicable legal requirements.
Where practical, you may choose not to provide certain information. However, some information may be necessary for Mixed Bag Therapy to provide safe, appropriate or funded services.
Confidentiality and Disclosure:
Information discussed during counselling is treated confidentially. There are circumstances in which information may be disclosed without your consent where disclosure is permitted or required by law or professional obligations. Depending on the circumstances, this may include situations involving:
a serious threat to life, health or safety
concerns regarding the safety or welfare of a child or young person
mandatory reporting obligations
a subpoena, court order or other lawful requirement
other circumstances where disclosure is authorised or required by Australian law.
Where appropriate, information may also be disclosed with your consent to people or organisations involved in your care or support, such as your GP, psychologist, psychiatrist, support coordinator, other treating practitioner, funding provider or nominated support person. Only information relevant to the purpose of the disclosure will be provided where reasonably practicable.
Storage and Security:
Mixed Bag Therapy takes reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure. Information may be stored electronically or, where applicable, in physical records. Electronic systems used by the practice may include secure practice-management, booking, communication, payment, document-storage and telehealth services. Reasonable security measures are used to protect information held by Mixed Bag Therapy. However, no method of electronic transmission or storage can be guaranteed to be completely secure. Records are retained in accordance with applicable legal, professional and insurance requirements and are securely destroyed or de-identified when they are no longer required to be retained.
Third-Party Service Providers:
Mixed Bag Therapy uses third-party services to assist with the operation of the practice. These may include services for:
practice management and appointments
payment processing
accounting
email and communications
telehealth
website hosting and website enquiries
secure document or data storage.
These providers may process or store limited personal information as necessary to provide their services. Where appropriate, Mixed Bag Therapy takes reasonable steps to select services with suitable privacy and security protections.
Overseas Storage or Disclosure:
Some technology or service providers used by Mixed Bag Therapy may store or process information using infrastructure located outside Australia. Where personal information may be disclosed to an overseas recipient, Mixed Bag Therapy will manage that information in accordance with applicable Australian privacy requirements. The location of data processing may change as third-party providers update their infrastructure. Information about a particular provider can be requested by contacting Mixed Bag Therapy.
Website Privacy:
When you visit the Mixed Bag Therapy website, limited technical information may be collected automatically by the website platform or associated services. This may include information such as browser type, device information, IP address, pages visited and general website usage information. This information may be used for website security, operation and general website analytics. The Mixed Bag Therapy website is hosted using Squarespace and may use cookies or similar technologies necessary for website functionality and analytics. You can control some cookie settings through your browser or available website cookie controls.
Website Enquiries:
If you submit an enquiry through the Mixed Bag Therapy website, the information you provide will be used to respond to your enquiry and, where relevant, assist with arranging services. Please avoid providing detailed or highly sensitive health information through a general website contact form. Website enquiries are not intended for emergency or crisis support. If you or another person is in immediate danger, call 000.
Email and Electronic Communication:
Email, SMS and other electronic communications may be used for administrative purposes, such as appointments, referrals, documents or other agreed communication. While reasonable precautions are taken, ordinary electronic communications may carry privacy and security risks outside the control of Mixed Bag Therapy. Clients are encouraged not to send unnecessary sensitive or detailed clinical information through unsecured electronic communication.
Accessing Your Information:
You may request access to personal information Mixed Bag Therapy holds about you. Requests should be made directly to Mixed Bag Therapy. Access will generally be provided in accordance with applicable privacy law. In some circumstances, access may be limited or refused where permitted or required by law. If this occurs, you will be provided with an explanation where appropriate. Reasonable identity verification may be required before information is released.
Correcting Your Information:
Mixed Bag Therapy takes reasonable steps to ensure personal information is accurate, complete and up to date. If you believe information held about you is inaccurate, incomplete or out of date, you may request that it be corrected.
Privacy Complaints:
If you have concerns about how your personal information has been handled, please contact Mixed Bag Therapy in the first instance. Your concern will be reviewed and responded to within a reasonable timeframe. If you are not satisfied with the response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC). Information about privacy rights and complaints is available from the OAIC.
Changes to This Policy:
This Privacy Policy may be updated from time to time to reflect changes to the practice, technology, professional requirements or applicable law. The current version will be published on the Mixed Bag Therapy website with the date of the most recent update.
Contact:
For questions, requests for access or correction, or privacy-related concerns, please contact Mixed Bag Therapy via rachael@mixedbagtherapy.com.au or 0458 120 929
Privacy enquiries can be directed to Mixed Bag Therapy through the contact details provided on the website.
